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Welcome Music Treasures Co. Dealer

Music Treasures Company is a wholesale distributor of Music & Dance Resource Products located in the suburbs of northern Richmond, VA. Since 1971 we have supported the Retail Music merchant with a unique collection of novelty, gift and resource based product that complements the traditional hardware and supportive services normally offered by the music retailer. As an ASI distributor we can provide imprinted product to our customer base for self-promotion or for unique regional promotional events. Our goal is to provide a one-stop multi-season shopping event at competitive prices to our dealer network. We are not a low-cost hardware multi-brand distributor but rather a boutique shop of quality, but affordable products. Many of the products we offer are exclusive and are not available by others.

We have developed a new on-line shopping experience for 24/7-order entry for any of the thousands of unique products we offer in our direct mail catalog store.

Wholesale discounted pricing is limited to recognized dealers only. On-line store entry is reserved for qualified dealers of Music Treasures Co.
 
If you are already a Music Treasures' dealer, establishing an online account is easy.  First, register online.  Once you are registered, notify us via email sales@musictreasures.com, and we will convert you online account to wholesale status.
 
NOTE:  When shopping or browsing, you will always need to login first in order to access wholesale pricing.  If you fill your cart and then login at checkout, your cart will have retail pricing.
 

If you do not have an account or have any questions about the qualifications for an account please visit refer to our (FAQ) Frequently Asked Questions below or call or customer service department at 1-800-666-7565

Steps to become a dealer:

1.  First read our FAQ's below.
2.  Next, register with us.
3.  Third, fax your State Tax Resale Certificate to us:  1-804-730-7200 (Fax only)
4.  We will contact you regarding your application!


Wholesaler FAQ's
  • Online Shopping:
    • Our web store is constantly being updated to better service you. We are continually adding new products and services. If you can not find the product you are looking for on our website, please check back with us regularly or call our customer service department (1-800-666-7565)
  • How do I qualify to buy from Music Treasures Co.?
    • Music Treasures Co wholesale group is a wholesale supplier to qualified music product retailers. To protect the pricing integrity within the marketplace, Music Treasures requires every customer to maintain a retail storefront, a valid re-sale license, a commercial telephone listing for their business, and 3 trade references. To apply please call the customer support department at 800-666-7565 to have an application mailed or faxed. You can fax your sales certificate or resale tax certificate (1-804-730-7200) and request a catalog on your store letterhead.
  • How fast are my orders shipped?
    • Orders are normally shipped within 48 hours. Seasonal periods during Christmas and School-end may delay your order. Drop ship products or Special order products are shipped from the manufacturer and may take 2-3 weeks. Awards and special engraving may take 2-3 weeks depending on our production backlog at time of order placement. Orders placed on the Internet are processed the next business day. If you require special handling, Air or emergency shipments please call our customer service department to discuss your options.
  • What happens if items are backordered?
    • You should specify at time of order entry if back orders are acceptable. We will back order if the product is due with a two-week window and the order value is greater than $50.00. You will be charged freight on back orders. Your packing slip will show a “OS” (out of stock) or a “DISC” (discontinued) notation. You were not charged for the product not shipped and your shipment charge was adjusted accordingly. If we have a stock–out and the product has a reasonable expected delivery date we may hold your order to ship complete.
  • What types of payment do you accept?
    • We accept any of the following convenient methods of payment:
      • COD, Company check
      • Credit Cards (American Express, Discover, Visa)
    • Paying by Credit Card on all credit card orders, the name on the credit card must match the name on the billing address. A Music Treasures order processor reviews Credit Card orders, and we may phone you if there is a question about a credit card order. This is for your protection to guarantee the validity of an order, and to safeguard against fraudulent credit card use. A telephone or certified mail will notify you if we suspect the misuse of your credit card. Placing an order does not automatically guarantee credit card approval! Please provide the CVV2 three-digit security code on the back of your credit card. This provides additional security against fraud and threat of your card.
    • All dealers may apply for special finance programs
    • Term accounts (30 days) will be charged 1-1/2% per month for late payments
    • $25 fee for all returned checks
    • Dealers on open account are invoiced with two days of shipment and have 30-day payment terms from the invoice date. We request that you pay from the invoice. We do not send statements. Late payment or account inactivity will revert the account to a COD payment status. Bad check received will incur a $25.00 charge and account will be changed to a COD certified check payment status.
    • We do not send invoices with a credit card order. Your packing slip will define the charges and will include a credit card charge slip.
  • What is the Minimum order requirement?
    • Initial orders are $200.00 minimum. Reorders are $75.00. Order placed for less that $75.00 will be accessed an $8.00 service charge.
  • Does Music Treasures special order?
    • Yes. Just let your customer service person know and we will special order any product for you.
  • Does Music Treasures Co. Drop ship?
    • Music Treasures will drop ship with a $8 service charge. Minimum order requirements apply.
  • How will my order be shipped?
    • Music Treasures Co. ships via United Parcel Service. You will be notified of your shipment release, package ID and tracking number via UPS e-mail notification. The web store will acknowledge the receipt of your order via your e-mail address. Freight is charged at cost with a $3/package handling charge. We do not ship U.S. Mail.
  • Is a Return Authorization (RA) required for dealers?
    • Yes, please contact our customer support department, 800-666-7565, to have a RA issued. Requests for returns must be made with ten days of material receipt. We do not give refunds or exchange books, records, CDs, audiotapes, candy, harmonicas or other wind instruments, EM Winston band instruments excluded. We will not accept unauthorized returns. All products returned must be in re-salable condition. And is subject to a 15% restocking fee. Unauthorized returns will be returned to the sender. Refunds do not include shipping charges.
  • I received damaged goods..What do I do now?
    • Damage/Shortage reporting
      • if you receive a damaged shipment or are invoiced for goods you have not received, you MUST report the problem to us within 10 days of shipment. In case of damage, save ALL materials and call the delivery carrier (typically UPS (800) PICK UPS) and request a "Damage Inspection." Do not throw away or refuse any shipment, contents, or packing material due to the "on arrival" condition of any carton. You are invoiced for shipped goods only. Items not shipped will NOT appear on your invoice.
  • Guarantee
    • All items shipped are new and first quality. We do not sell or ship seconds or rejects. You expect and get only the finest quality products.
  • Custom Products
    • We offer a broad range of custom products that can be imprinted with your logo, mascot, store name or favorite saying. You order requirements must be made in writing to avoid problems. Special order, engraved or custom products can not be returned.
  • Catalog Pricing
    • Prices printed in the catalog are subject to market and international currency rate fluctuations. Every effort will be made to honor the printed price until the expiration date of the catalog, at which time a new catalog will follow. Typing errors can happen as well. If we are unable to honor a price in our catalog, we will notify you upon receipt of your order. We are not responsible for typographical errors. We regret that any may exist. Actual and true figures will be used on the invoice. Price is subject to prices in effect at time of shipment and may vary from catalog prices.
  • Can I contact Music Treasures Co. Customer Support Department on-line?
    • Yes, Click here to contact us via email. Of course, Music Treasures courteous and knowledgeable staff is always available to handle your needs personally. Simply dial Music Treasures customer support at 800-666-7565 or sales at 800-798-8613.
  • Can I place an order with Music Treasures Co? On-line?
    • Yes, Music Treasures now has convenient on-line ordering allowing you to place your orders at any time of day or night. Click here to go to Music Treasures password protected on-line ordering site. You must have established an account before you can order. To have your account flagged as a dealer please e-mail sales@musictreasures.com with your request so we can review your account. Established dealers can fax (1-804-730-7200) or e-mail (sales@musictreasures.com) with an order attachment if desired.
  • Fax Orders
    • if have a catalog and know what you need you may fax in your order via our fax line 24 hours a day, 7 days a week - TOLL FREE! We suggest you use this method whenever possible to speed the processing of your order. FAX: (888) MUSICTC) or local (804-730-7200)
  • What are the Music Treasures Co. business hours?
    • We have representatives standing by to take your calls from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday.
  • Catalogs
    • Music Treasures prints a wholesale catalog annually mailed to dealers of record every July 9. Prices shown as your cost may vary at time of shipment. We also publish a retail version of the catalog with suggested retail prices. You may use the retail catalog as a counter sales tool if you desire. Please request this version of the catalog with your order. We also have a “PDF” version that can be viewed, downloaded and printed. Catalogs can be shipped with orders at no cost. Catalogs mailed incur a $2.00 fee. International catalog requests are sent Global Mail and incur a $10.00 fee.
  • International Orders
    • All orders are to be prepaid with U.S. funds drawn on a U.S. bank. A minimum $200 order value is required for processing. Wire transfer of funds or prepayments with an international money order are acceptable forms of payment. We will not accept credit cards and do not ship through the postal system. Orders are released FOB our warehouse in Richmond, Virginia. Orders with a Canadian designation are shipped via UPS International see (www.ups.com) .If you have a UPS account we will ship collect to your account. We normally use the logistic services of Schenker AG as a freight forwarder (www.schenker.com) Normally air shipments are processed within 48 hours and shipped via a freight forwarder to New York for the next scheduled flight. Normal delivery is five days. Ocean shipments are shipped to the Norfolk Port (East Coast), ground or Los Angeles (San Pedro), rail for the next Ocean vessel assignment. Ocean Shipments are normally an 8-12 week delivery. If you desire the services of another freight forwarder please identify those specific requirements at time of order placement. We normally provide a commercial invoice and packing slip with the order. Consult with your shipper to define additional designation specific requirements and charges. Please be specific with your delivery requirements and services desired. Normally we insure the shipment for full-value and provide delivery to the designation port or airport. You may elect to self-insure? Customs, duty, VAT and local delivery are additional charges and services that Schenker can provide but are not normally quoted unless requested. Contact your local office for specifics before ordering. If you are ordering product in case lot quantities we will provide you with an estimated weight and size of your order otherwise the order must be processed before we can determine the actual shipment volume and weight necessary for exact freight costs.